Frequently Asked
Questions

The easiest way is to book a free 30-minute discovery call on Calendly. Alternatively, fill out the contact form on our Contact page and we'll reach out within 24 hours to schedule a call.

The free 30-minute discovery call is a relaxed conversation about your business — your goals, current marketing, target customers, and biggest challenges. There's no prep required. We use it to understand your situation and recommend the right package. You'll receive a tailored proposal within 48 hours.

No setup fees. Your first month's package price is all you pay to get started. We absorb the onboarding and setup work as part of the service.

Most clients see measurable improvements in online visibility and engagement within the first 60–90 days. Paid ad campaigns (Google Ads) typically show results faster — often within the first 2–4 weeks of launch.

All packages are month-to-month with no long-term commitment. You can cancel at any time with 30 days' notice — no cancellation fees, no questions asked.

Absolutely. You can upgrade, downgrade, or add on services at the start of any new billing month. Just let us know before your renewal date and we'll adjust your package accordingly.

Each package includes a different level of social media management, email marketing, Google My Business posts, and reporting. The Pro package also includes Google Ads management. Visit our Sparkplug Packages page for a full feature comparison across Ultra Lite ($500/mo), Lite ($750/mo), Medium ($1,500/mo), and Pro ($3,500/mo).

Yes. If none of the standard Sparkplug packages are the right fit, we can build a custom scope around your specific needs and budget. Book a call and we'll work something out.

No. We handle all content creation — social posts, emails, blog articles, and ad copy — based on your brand voice and the information you share during onboarding. You're welcome to review and approve before anything goes live.

Yes. We can set up an approval workflow where you review and sign off on content before it goes live. Many clients prefer a 'set and forget' approach after the first few months once they trust our voice — but the choice is always yours.

During onboarding we ask for examples of content you like, your brand guidelines (if you have them), and we spend time on your existing website and social profiles. Within a few weeks, most clients say our content sounds like them.

Yes — through our sister service Websites in an Hour (websitesinanhour.com), we build professional, conversion-focused websites for small businesses. Whether you need a Shopify store, a service business site, or a custom landing page, we can help. websitesinanhour.com

Yes. Lite website edits are included in the Lite, Medium, and Pro Sparkplug packages. For larger development work, we can quote separately or refer you to Websites in an Hour. Websites in an Hour

We primarily build on Shopify (e-commerce), WordPress, and custom HTML/CSS for service businesses. All sites are mobile-first, SEO-optimised, and built to convert. Learn more at websitesinanhour.com. websitesinanhour.com

We track the metrics that matter to your business — website traffic, lead volume, ad ROI, social engagement, and review count. Every package includes a monthly performance report.

All packages include a monthly performance report covering key metrics across your active channels. Pro clients also receive a quarterly strategy review call.

Yes — visit our Client Success page to see real results from businesses we've worked with, including revenue impact, ad ROI, and growth timelines.